{"id":241,"date":"2022-01-26T13:08:57","date_gmt":"2022-01-26T13:08:57","guid":{"rendered":"https:\/\/www.bioview.com\/cytocloud\/?page_id=241"},"modified":"2022-06-27T14:07:33","modified_gmt":"2022-06-27T14:07:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.bioview.com\/cytocloud\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_852296e3 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-61346a3c4fdf40c00\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-61346a3c4fdf40c00 uvc-2365 \" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-61346a3c4fdf40c00 h1'  data-responsive-json-new='{\"font-size\":\"desktop:60px;tablet:60px;tablet_portrait:45px;mobile_landscape:36px;mobile:33px;\",\"line-height\":\"\"}' ><h1 style=\"font-weight:normal;\">Frequently asked questions<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_ccdee789 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-3 wpb_column vc_column_container icon-bg\"><div class=\"vc_column-inner us_custom_8dd891c1\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_top style_default color_primary align_center no_text icontype_img\"><a href=\"#started\" class=\"w-iconbox-link\" aria-label=\"Getting started\"><div class=\"w-iconbox-icon\" style=\"font-size:6rem;\"><img fetchpriority=\"high\" decoding=\"async\" width=\"369\" height=\"369\" src=\"https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/192__1_-removebg-preview-1-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/192__1_-removebg-preview-1-1.png 369w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/192__1_-removebg-preview-1-1-300x300.png 300w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/192__1_-removebg-preview-1-1-150x150.png 150w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/192__1_-removebg-preview-1-1-65x65.png 65w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/192__1_-removebg-preview-1-1-25x25.png 25w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/192__1_-removebg-preview-1-1-120x120.png 120w\" sizes=\"(max-width: 369px) 100vw, 369px\" \/><\/div><\/a><div class=\"w-iconbox-meta\"><a href=\"#started\" class=\"w-iconbox-link\" aria-label=\"Getting started\"><h4 class=\"w-iconbox-title\">Getting started<\/h4><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-3 wpb_column vc_column_container icon-bg\"><div class=\"vc_column-inner us_custom_43d4b653\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_top style_default color_primary align_center no_text icontype_img\"><a href=\"#management\" class=\"w-iconbox-link\" aria-label=\"Account management\"><div class=\"w-iconbox-icon\" style=\"font-size:6rem;\"><img decoding=\"async\" width=\"376\" height=\"376\" src=\"https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/18770-removebg-preview-1-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/18770-removebg-preview-1-1.png 376w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/18770-removebg-preview-1-1-300x300.png 300w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/18770-removebg-preview-1-1-150x150.png 150w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/18770-removebg-preview-1-1-65x65.png 65w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/18770-removebg-preview-1-1-25x25.png 25w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/18770-removebg-preview-1-1-120x120.png 120w\" sizes=\"(max-width: 376px) 100vw, 376px\" \/><\/div><\/a><div class=\"w-iconbox-meta\"><a href=\"#management\" class=\"w-iconbox-link\" aria-label=\"Account management\"><h4 class=\"w-iconbox-title\">Account management<\/h4><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-3 wpb_column vc_column_container icon-bg\"><div class=\"vc_column-inner us_custom_43d4b653\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_top style_default color_primary align_center no_text icontype_img\"><a href=\"#Functionality\" class=\"w-iconbox-link\" aria-label=\"Functionality\"><div class=\"w-iconbox-icon\" style=\"font-size:6rem;\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/imageedit_102_6563283430-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/imageedit_102_6563283430-1.png 500w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/imageedit_102_6563283430-1-300x300.png 300w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/imageedit_102_6563283430-1-150x150.png 150w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/imageedit_102_6563283430-1-65x65.png 65w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/imageedit_102_6563283430-1-25x25.png 25w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/imageedit_102_6563283430-1-120x120.png 120w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/div><\/a><div class=\"w-iconbox-meta\"><a href=\"#Functionality\" class=\"w-iconbox-link\" aria-label=\"Functionality\"><h4 class=\"w-iconbox-title\">Functionality<\/h4><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-3 wpb_column vc_column_container icon-bg\"><div class=\"vc_column-inner us_custom_43d4b653\"><div class=\"wpb_wrapper\"><div class=\"w-iconbox iconpos_top style_default color_primary align_center no_text icontype_img\"><a href=\"#Security\" class=\"w-iconbox-link\" aria-label=\"Security\"><div class=\"w-iconbox-icon\" style=\"font-size:6rem;\"><img loading=\"lazy\" decoding=\"async\" width=\"309\" height=\"309\" src=\"https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/6325-removebg-preview-1-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/6325-removebg-preview-1-1.png 309w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/6325-removebg-preview-1-1-300x300.png 300w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/6325-removebg-preview-1-1-150x150.png 150w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/6325-removebg-preview-1-1-65x65.png 65w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/6325-removebg-preview-1-1-25x25.png 25w, https:\/\/www.bioview.com\/cytocloud\/wp-content\/uploads\/2022\/01\/6325-removebg-preview-1-1-120x120.png 120w\" sizes=\"(max-width: 309px) 100vw, 309px\" \/><\/div><\/a><div class=\"w-iconbox-meta\"><a href=\"#Security\" class=\"w-iconbox-link\" aria-label=\"Security\"><h4 class=\"w-iconbox-title\">Security<\/h4><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\" id=\"started\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: center;\">Getting started<\/h2>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"m604\"><button class=\"w-tabs-section-header\" aria-controls=\"content-m604\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What do I need to get started?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m604\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>To open a CytoCloud account, you\u2019ll only need a computer and an internet connection. No installation is required. Register your free trial account <a href=\"https:\/\/www.bioview.com\/cytocloud\/contact\/\">here<\/a>.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w804\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w804\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What are the system requirements?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w804\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>CytoCloud is a web-based application hosted on a Cloud server.<\/li>\n<li>CytoCloud runs on any computer, and any web browser.<\/li>\n<li>For an optimal user experience, an internet connection with at least 20Mbps download \/ 5Mbps upload speeds and a HD display (supporting a resolution of 1920\u00d71080) should be used.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g9d6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g9d6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I set up my account?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g9d6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Simply navigate to <a href=\"http:\/\/www.cytocloud.net\">www.cytocloud.net<\/a> and enter your details. An email will be sent to you with a link to your CytoCloud account along with the User and Password to access the account.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"pb5f\"><button class=\"w-tabs-section-header\" aria-controls=\"content-pb5f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How long does it take to register for a new account?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-pb5f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>This is a matter of only 5 minutes!<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"id12\"><button class=\"w-tabs-section-header\" aria-controls=\"content-id12\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Where can I learn more about CytoCloud functionality?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-id12\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>CytoCloud has an embedded Tutorial section that includes video clips describing the main application functionalities.<\/li>\n<li>Our team welcomes users&#8217; requests for online \u2013 personal training sessions with one of our applications specialists.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"yeeb\"><button class=\"w-tabs-section-header\" aria-controls=\"content-yeeb\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I submit a request for online training?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-yeeb\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Online training session requests should be submitted to: <a href=\"mailto:cytocloudsupport@bioview.com\">cytocloudsupport@bioview.com<\/a>. Please submit your request using the email account associated with your CytoCloud account, including your CytoCloud user ID.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_b03640aa height_medium\" id=\"management\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: center;\">Account management<\/h2>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"n9fa\"><button class=\"w-tabs-section-header\" aria-controls=\"content-n9fa\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What subscription plans do you offer?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-n9fa\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>A free trial account will be set up for 2 weeks. After which a subscription is required.<\/li>\n<li>A full subscription is provided via an annual fee paid to the local distributor. As part of the subscription, CytoCloud will offer a straightforward, all-inclusive subscription. The CytoCloud user can create an unlimited number of accounts, with up to two accounts to be connected at the same time, analyzing different metaphases from the same\/different cases.<\/li>\n<li>Please fill out the contact form <a href=\"https:\/\/www.bioview.com\/cytocloud\/contact\/\">https:\/\/www.bioview.com\/cytocloud\/contact\/<\/a> and your local distributor will get in touch with you soon<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ebea\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ebea\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How long does CytoCloud stores my cases?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ebea\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Cases are stored on the CytoCloud for 3 months. Metaphase images and cases will automatically be deleted 3 months after they were uploaded to the CytoCloud<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"fd97\"><button class=\"w-tabs-section-header\" aria-controls=\"content-fd97\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do I need to enter any payment method \/ credit card to sign up?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-fd97\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Not at all. Just jump straight to work! After two weeks you will be contacted by the CytoCloud local distributor and asked whether you are interested to purchase a CytoCloud annual license<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"gfa2\"><button class=\"w-tabs-section-header\" aria-controls=\"content-gfa2\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What does the annual subscription include?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-gfa2\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>The annual subscription includes:\n<ul>\n<li>An unlimited number of laboratory user accounts are set by the account owner. Up to two accounts may be connected at the same time, analyzing different metaphases from the same or different cases.<\/li>\n<li>Create up to 50 cases per day, divided across as many slides as needed, with up to 20 metaphases per case.<\/li>\n<li>Unlimited application support \u2013 typical response time within 3 business days.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_b03640aa height_medium\" id=\"Functionality\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: center;\">Functionality<\/h2>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"dba5\"><button class=\"w-tabs-section-header\" aria-controls=\"content-dba5\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How many users can be registered to an account?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-dba5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>An account can have an unlimited number of users.<br \/>\nTwo users can be connected at the same time, analyzing different metaphases from the same or different cases.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"nd4b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-nd4b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I use the product offline?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-nd4b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>No. This platform is hosted on a cloud-based server and thus available online only. Note: You can access all the reports you\u2019ve downloaded to your computer offline.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"lefd\"><button class=\"w-tabs-section-header\" aria-controls=\"content-lefd\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Is the service restricted to any country?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-lefd\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>No restrictions! This is available everywhere, any time.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"f0b4\"><button class=\"w-tabs-section-header\" aria-controls=\"content-f0b4\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I share cases with other users?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-f0b4\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Absolutely! you can assign any case to one of the users associated with the account. Simply create a new user under your account and assign a case to that user. An email notification will be automatically sent to the case assignee informing of the case assignment.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"b224\"><button class=\"w-tabs-section-header\" aria-controls=\"content-b224\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What file formats are compatible with CytoCloud?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-b224\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>JPG \/ BMP \/ Tiff \/ PNG Images of metaphases captured by any light microscope, without any metadata or annotations attached.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"p3d8\"><button class=\"w-tabs-section-header\" aria-controls=\"content-p3d8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I have an old microscope. Will the CytoCloud be compatible with it?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-p3d8\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Yes. This platform is compatible with any microscope, any camera and imaging software that is able to capture images in either JPG \/ BMP \/ Tiff \/ PNG file format.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"s55c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-s55c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I generate a report?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-s55c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Yes. CytoCloud allows generating reports and exporting as PDF files.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o702\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o702\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do you provide any file storage?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o702\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>CytoCloud allows the creation of up to 50 cases a day. Each case can have up to 20 metaphases. All cases uploaded to CytoCloud will be stored for up to three months.\u00a0 Following the three-month period, the cases will be automatically deleted.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h88a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h88a\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Does CytoCloud offer any way to archive the analyzed data?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h88a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>The CytoCloud user can download the original images, analyzed images, analysis summary and report, from the CytoCloud platform.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"m9f2\"><button class=\"w-tabs-section-header\" aria-controls=\"content-m9f2\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I work from home?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m9f2\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Yes, you can work from anywhere. To utilize the CytoCloud, use any computer capable of utilizing Google Chrome \/ Edge \/ Safari web browsers.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_b03640aa height_medium\" id=\"Security\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: center;\">Security<\/h2>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"f084\"><button class=\"w-tabs-section-header\" aria-controls=\"content-f084\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Will my data be private?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-f084\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Yes! You are the only one controlling the data. You may collaborate with others by assigning them a new profile within your personal account. CytoCloud does not include ePHi (Electronic protected health information) entry fields nor requires any ePHi data for any part of the system.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w255\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w255\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Will my data be safe?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w255\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>We take data security seriously. Our servers are hosted in a world-class data center that ensures our application is always up to date with the latest security patches. CytoCloud is secured using extended validation (EV) SSL certificate. SSL is a protocol used for encrypting Internet traffic and verifying server identity. The EV SSL used by CytoCloud is the highest form of SSL Certificate on the market. CytoCloud does not include ePHi entry fields nor requires any ePHi for any part of the system.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Frequently asked questionsGetting startedAccount managementFunctionalitySecurityGetting started What do I need to get started? To open a CytoCloud account, you\u2019ll only need a computer and an internet connection. No installation is required. Register your free trial account here. What are the system requirements? CytoCloud is a web-based application hosted on a Cloud server. CytoCloud runs on...","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-241","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bioview.com\/cytocloud\/wp-json\/wp\/v2\/pages\/241"}],"collection":[{"href":"https:\/\/www.bioview.com\/cytocloud\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bioview.com\/cytocloud\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bioview.com\/cytocloud\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bioview.com\/cytocloud\/wp-json\/wp\/v2\/comments?post=241"}],"version-history":[{"count":5,"href":"https:\/\/www.bioview.com\/cytocloud\/wp-json\/wp\/v2\/pages\/241\/revisions"}],"predecessor-version":[{"id":611,"href":"https:\/\/www.bioview.com\/cytocloud\/wp-json\/wp\/v2\/pages\/241\/revisions\/611"}],"wp:attachment":[{"href":"https:\/\/www.bioview.com\/cytocloud\/wp-json\/wp\/v2\/media?parent=241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}